BRB APPAREL — RETURNS & CANCELLATIONS

Last Updated: August 7, 2026

We want you to love your BRB Apparel products, and we stand behind the quality of the products we sell.

Because our products may be made to order, we do not accept general returns, exchanges, or returns based solely on sizing or change of mind. However, if your order arrives with a manufacturing defect, print error, damage, or other visible quality issue, we will work with you to provide an appropriate resolution.

Please read the information below before contacting us.

Cancellations

Product Orders

Our products may be made to order specifically for you.

If you need to cancel or make changes to your order, please contact BRB Apparel as soon as possible using our Contact Form.

We cannot guarantee that an order can be canceled or changed once it has entered production or fulfillment.

Once an order has entered production, cancellation may no longer be possible.

If you have already received your order, please see the Damaged / Quality Issues section below.

Returns & Exchanges

Because our products may be made to order, we do not accept general returns or exchanges.

This includes returns or exchanges based solely on:

• Incorrect size selection;
• Change of mind;
• Ordering the wrong color or design;
• Personal preference;
• Clothing not fitting as expected; or
• No longer wanting the product.

Please carefully review the product description, available sizes, measurements, colors, and other product information before placing your order.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Damaged / Defective / Quality Issues

If your product arrives damaged, defective, has a print error, or has another visible manufacturing or quality issue, please contact us.

For the fastest resolution, please provide:

• Your order number;
• Clear photographs of the affected product;
• A photograph showing the entire product;
• A close-up photograph clearly showing the issue; and
• Photographs taken on a flat, well-lit surface whenever possible.

If the issue is with a printed design, please make sure the photograph clearly shows the print and the area containing the error.

Please submit this information through our [Contact Form].

After reviewing the information provided, BRB Apparel may offer an appropriate resolution, which may include a replacement or refund.

Time Limit for Quality Issues

Quality issues must be reported within 30 days of delivery.

Requests submitted after this period may not be eligible for a replacement or refund.

We may request additional information or photographs to determine whether an issue qualifies for a replacement or refund.

Refunds

Product Orders

Because our products may be made to order, we generally do not issue refunds for products unless the order qualifies under our Damaged / Defective / Quality Issues policy.

If a product qualifies for a refund, the refund will generally be issued to the original payment method used for the purchase.

The time it takes for a refund to appear in your account may vary depending on your payment provider or financial institution.

Payment Processing

BRB Apparel uses Shopify and third-party payment processors to process payments.

Once BRB Apparel issues an approved refund, the time required for the funds to appear in your account is controlled by the applicable payment processor and/or financial institution.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs of the product you received, including the product's tags, packaging, or other identifying information when available.

We will review the issue and determine an appropriate resolution.

International Orders

International orders may be subject to import taxes, duties, customs fees, or other charges imposed by the destination country.

These charges vary by country and are generally outside the control of BRB Apparel.

If customs duties, import taxes, or other applicable fees are imposed on your international shipment, the customer is responsible for those charges unless otherwise required by applicable law.

For information regarding your country's customs requirements, please contact your local customs authority.

Contact Us

If you have a question regarding a cancellation, damaged product, defective product, incorrect item, or other order issue, please contact BRB Apparel through our Contact Form.

When contacting us about an order issue, please include your order number and any photographs or information necessary for us to evaluate the situation.

We will review your request and respond as soon as reasonably possible.

BRB Apparel reserves the right to update this Returns & Cancellations Policy from time to time. The current version published on our website will govern orders subject to applicable law.